Overnight Client Care Liaison

Position Summary:

The Overnight Client Care Liaison is the client’s first contact when calling or visiting the hospital. They always maintain a professional image to our clients whether in-person or over the phone. The Overnight Client Care Liaison answers telephones, greets clients, requests rDVM patient records, receives and relays client correspondence, and updates client financial records. This role also is instrumental in creating and maintaining a practice environment that facilitates the delivery of quality, compassionate, and care to our patients and their people. We pride ourselves with our excellent team building and whole hospital approach.

What you’ll do: (Essential Functions):

  • Executes and ensures client service standards are met.
  • Assist incoming clients. Documents all pertinent information within practice management software.
  • Answer complex questions from clients on the phone and in person, acting as an initial triage to determine patient’s service needs. Refers the client/patient to the appropriate department team member as needed.
  • Schedule client appointments and follow-up appointments.
  • Works with Veterinarian(s) and other department team members as needed to ensure optimal scheduling.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices.
  • Responsible for cash management including accepting payments for services provided.
  • Perform daily reconciliation of the cash drawer.
  • Support a practice environment that promotes collaboration and teamwork and ensure the delivery of quality, compassionate, effective, and efficient health care to pets and their people.
  • Works efficiently both alone and in teams
  • Comply with all practice policies, quality assurance guidelines, and minimum standards of care.
  • Build and maintain rapport with referring veterinary community when calling about/discussing mutual patients.
  • Perform other duties and projects as requested.

WHAT WE’RE LOOKING FOR (Essential Qualifications):


  • High School Diploma or GED required


  • 1+ years in a veterinary setting
  • Experience in providing excellent Client Services

Knowledge, Skills and Ability:

  • Strong knowledge of effective customer service principles
  • Strong knowledge of medical terminology
  • Proficiency with Microsoft Office Suite
  • Advanced written, verbal, and active listening communication skills
  • Excellent customer relations and interpersonal skills
  • Effective conflict resolution skills with experience in defusing stressful situations
  • Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
  • Effectively and quickly respond to requests in a proactive manner
  • Excellent attention to detail and high level of accuracy

Working conditions/ Physical demands:

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking, standing, and sitting for long periods of time. May require flexible work hours including evenings, nights and weekends.

Job Type: Full-time/Part-Time

Pay: $20.00 – $23.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance


  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Evening shift
  • Weekend availability

Ability to commute/relocate:

  • Gig Harbor, WA 98335: Reliably commute or planning to relocate before starting work (Preferred)


  • High school or equivalent (Preferred)


  • Veterinary experience: 1 year (Required)
  • Microsoft Office: 1 year (Preferred)
  • Customer service: 3 years (Required)

contact US

Port Orchard

1730 Pottery Ave, Suite #120 Port Orchard, WA 98366


Sun–Fri: 7am–5pm
Sat: Closed

Gig Harbor

6565 Kimball Drive
Gig Harbor, WA 98335

• 24/7 Emergency
• 24/7 Critical Care

• Neurology
• Diagnostic Imaging


ER Only: Open 24/7
Tues–Fri: 8am–5pm